wakiljitu Privacy Policy

This page describes what we collect when you use wakiljitu and how we keep that data protected. Our privacy framework balances transparency with compliance—we collect only the information necessary to operate our platform, process payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), verify accounts, and resolve disputes. We do not sell personal data to third parties, nor do we use it for marketing beyond account-related communications.

We understand that privacy concerns are central to trust. Every member of wakiljitu deserves clear answers about what happens to their data—where it sits, who can access it, and how long we keep it. Our policy is written in plain English and applies uniformly across all wakiljitu users, regardless of location. We update this policy annually and notify users of material changes via email.

If you have questions about how we handle your personal information during account setup, KYC verification, withdrawal processing, or slot tournament participation, our support team is available during business hours (8 AM–6 PM Jakarta time, Monday–Friday) in English and Indonesian.

Data Collection and Use on wakiljitu

We collect personal data in two primary scenarios: account registration and account activity. At registration, we ask for your legal name, email address, phone number, and date of birth. We use this information to verify your identity, communicate important account notices, and comply with local regulations. We do not share your email or phone with third parties except payment processors who need your contact details to settle transactions.

During account activity, we log your gameplay history, deposits, withdrawals, tournament participation, and IP address. This data helps us detect fraud, resolve disputes, and understand usage patterns—not to profile you for marketing. When you deposit via OVO or e-wallet, we receive transaction confirmation from the payment provider; we do not store your wallet credentials or full payment card details. Payment processors handle that data under their own privacy policies.

Members across Jakarta, Surabaya, Bandung, Medan, and Semarang generate similar logs. We aggregate this data only in anonymised form for compliance reporting and platform analytics. For example, we may report that slot tournaments attract a certain number of participants during Idul Fitri, but we never report individual names or amounts.

Our data retention and deletion practice

We retain personal data for as long as your account is active, plus five years after closure for regulatory compliance. After five years, we delete personal identifiers (name, email, phone) but may retain anonymised records of transaction volumes and game play for operational analytics. If you request deletion before the five-year window, we honour the request for non-essential data (marketing preferences, device history) immediately, but retain identity verification documents and payment records as required by law.

To request deletion of your personal data held by wakiljitu, contact our support team. We process deletion requests within 30 days. You may also request a copy of all personal data we hold about you; this typically takes 20 business days.

Third-Party Processors and Your Rights on wakiljitu

We use third-party vendors to operate wakiljitu. Payment gateways (for QRIS, e-wallet, mobile banking, and bank transfers) process transaction data on our behalf under strict data-protection agreements. Game studios that provide Mahjong Ways, Gates of Olympus, and other titles may log play data on their servers; we share only your account ID, not your personal name or contact details. Our hosting provider stores our database in encrypted format on servers that may sit outside Indonesia; we maintain encryption at rest and in transit.

We do not permit third parties to use your data for their own purposes. Every vendor we work with signs a data-processing agreement confirming they access data only on our instruction and for our operational needs. If a vendor fails to meet our standards, we terminate the relationship and migrate data to a compliant replacement.

At wakiljitu, your personal information is a trust asset. We protect it with encryption, access controls, and regular security audits. No exceptions, no shortcuts.

Cookies and tracking on wakiljitu

We use cookies to maintain your session and remember your login status. These are functional cookies—strictly necessary for the platform to work. We do not use tracking pixels, analytics cookies, or third-party advertising cookies. If you disable cookies, you will need to log in again each time you visit wakiljitu; gameplay will function normally otherwise.

Our mobile app operates similarly. We store your session token locally on your device; we do not request access to your contacts, calendar, or file system. The app collects only your gameplay activity and device type (Android or iOS) for crash reporting and performance tuning.

Security measures protecting your wakiljitu account

We encrypt all data in transit using industry-standard TLS (Transport Layer Security). Your account password is hashed using a one-way algorithm; even our support team cannot retrieve it. If you forget your password, we send a reset link via email. We monitor accounts for suspicious activity—unusual login geography, rapid withdrawal requests, automated gameplay patterns—and may require additional verification if we detect anomalies.

We conduct quarterly security audits and penetration testing. If we discover a vulnerability, we patch it immediately and notify affected users within 24 hours. We maintain a responsible disclosure policy; if an external researcher discovers a security issue, we ask them to contact us privately rather than publicly disclose the flaw.

Your rights under privacy law and on wakiljitu

You have the right to access, correct, and delete your personal data. You may object to processing for marketing purposes (though we do not use personal data for marketing on wakiljitu). You may also request that we limit processing to specific purposes—for instance, you may ask us to retain payment data only for settlement and KYC verification, not for fraud detection. We will accommodate reasonable requests that do not compromise our ability to operate the platform safely.

If you believe wakiljitu has mishandled your personal data, you may file a complaint with your local data-protection authority. We cooperate fully with regulatory investigations and respond to official data requests within the timeframe specified by law.

Updates to our wakiljitu privacy policy

We review this policy annually and update it if our practices change or regulations evolve. Material changes—such as new data collection practices or third-party sharing—trigger email notification to all active members. You are not required to accept policy updates to continue using wakiljitu unless the changes affect your fundamental rights or data security. If you disagree with an update, you may request account closure and a refund of any balance to your original payment method.

Contact wakiljitu

If you have a privacy question or concern, contact our support team at the email address listed in the Footer or through our support portal. We respond to privacy inquiries within five business days during standard hours. For urgent data-protection issues, mark your request as "Privacy Urgent" and we prioritise it within 24 hours.

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